Question 1

How do I create a Telegram bot?

Accepted Answer

Open Telegram, search @BotFather, send /newbot, pick a name and a username ending in 'bot'. BotFather gives you a token — paste that into our dashboard and you're connected. Total time: about 30 seconds.

Question 2

What's a supergroup and why do I need one?

Accepted Answer

A supergroup is Telegram's larger, topic-enabled group type. 0xLISTS uses one as your bot's operator command room — it hosts updates, channel requests, and per-user DM threads. The setup wizard walks you through creating one in under two minutes.

Question 3

How long does setup take?

Accepted Answer

Most operators are live in 10–15 minutes. The wizard auto-saves between every field, so you can pause and resume without losing progress.

Question 4

Do I need technical skills?

Accepted Answer

No. If you can use Telegram and a website, you can use 0xLISTS. There's nothing to install and no code to write.

Question 5

Can I migrate from another bot or platform?

Accepted Answer

Yes. We can import your existing channel list and ad inventory. DM @Viktor0xVoid on Telegram for a guided migration — usually one call and we handle the data transfer.

Question 6

Can I test before paying?

Accepted Answer

Yes — 7-day free trial, no card required. You get full Starter functionality. Add a card before day 7 to keep going, or let the trial expire with zero charges.

Question 7

What happens after my 7-day trial?

Accepted Answer

If you don't add a card, your bot pauses (data preserved). Add a card anytime within 90 days to reactivate in place. No surprise charges.

Question 8

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade anytime from your dashboard — Stripe prorates automatically so you only pay the difference for the rest of the billing cycle.

Question 9

What's the difference between Pro and Agency?

Accepted Answer

Pro is one operator running one network (unlimited channels, white-label). Agency is for teams running multiple networks — up to 5 bots, multi-bot dashboard, bulk operations across bots, priority support.

Question 10

Can I pay in crypto?

Accepted Answer

Yes — USDT and USDC via NowPayments. Zero processing fees. The plan price is identical; checkout generates a payment address you transfer to.

Question 11

Do you offer annual discounts?

Accepted Answer

Not on the public pricing page. For Agency customers committing to 12 months, email sales@0xlists.com — we offer a discount for upfront annual payment.

Question 12

What if I exceed my channel limit?

Accepted Answer

New join requests sit in a waitlist and don't appear in publications. You can remove inactive channels, upgrade the plan, or reject the waitlist. We notify you at 90% so you can decide before the queue forms.

Question 13

How do I cancel?

Accepted Answer

Self-serve from Settings → Billing → Cancel subscription. Cancellation isn't an immediate stop — you keep access through the end of your current paid month, then the bot pauses (doesn't delete). Data is retained for 90 days from that pause, and you can reactivate any time within that window with one click — no data loss, no re-setup.

Question 14

Can I have multiple bots?

Accepted Answer

Pro plans include 1 bot. Agency plans include up to 5 bots managed from one dashboard. Need more? Email sales@0xlists.com for a custom plan.

Question 15

How many channels per bot?

Accepted Answer

Trial: 50. Starter: 200. Pro: unlimited. Agency: unlimited. Soft-removed and paused channels don't count against the cap.

Question 16

Can I customize messages?

Accepted Answer

Yes — every template (welcome, daily intro, bracket header, footer, etc.) is fully editable. Pristine templates auto-update when you change your network name or colours; customised ones stay put until you reset them.

Question 17

Can I publish multiple times per day?

Accepted Answer

Pro and Agency plans support multiple daily publications (morning + evening, for example, or three times a day for global audiences). Each slot can have different content.

Question 18

What's the difference between channels and groups?

Accepted Answer

Channels are broadcast (one-to-many); groups are chats (many-to-many). They scale differently, so 0xLISTS uses separate bracket sets for each — a 5,000-member chat group is a much bigger deal than a 5,000-member channel.

Question 19

Does my bot post to multiple Telegram channels?

Accepted Answer

Yes — that's the whole model. Every cycle, your bot posts the full list to your network channel and a bracket sublist (pinned) to every participating channel. This cross-promotion is the default behavior, not a paid upgrade. Higher plans unlock more cycles per day and more participating channels, not more destinations per cycle.

Question 20

Can I use my own domain?

Accepted Answer

Domain-level white-label is on the Agency plan. Email sales@0xlists.com to set it up.

Question 21

Is there an API?

Accepted Answer

Not publicly documented today. Everything you need is available from the dashboard. If you have a specific automation use case (e.g. Agency-tier integrations), email sales@0xlists.com — we'll discuss what's possible.

Question 22

My bot stopped working

Accepted Answer

Check the status dot in your dashboard. If red: verify the bot token is still valid in @BotFather (revoked tokens stop the bot). Also check /status for ongoing incidents. Full diagnostic flow in /help/troubleshooting.

Question 23

Daily cycle didn't publish

Accepted Answer

Most common causes: bot missing 'Send Messages' in your network channel, bot missing 'Pin Messages' in participating channels (cross-pub still sends but doesn't pin), no active channels, or wrong timezone in your schedule. The supergroup summary report tells you exactly where the pin landed and which channels had permission issues.

Question 24

Channels not showing up in the list

Accepted Answer

Excluded for one of: paused/inactive status, fell below bracket floor, channel went private, or bot lost admin on the channel. Check the channel's detail page for its current state.

Question 25

Card was declined

Accepted Answer

Stripe shows the exact decline reason in your dashboard. Most often: bank fraud check (call your bank to approve), expired card, or wrong billing address. Update the card and we retry automatically.

Question 26

Is my bot token safe?

Accepted Answer

Yes. Tokens are encrypted at rest, decrypted only inside the worker that talks to Telegram, never logged, never displayed in the UI. If you suspect a leak, revoke the token in @BotFather and paste a new one — recovery takes 30 seconds.

Question 27

Who owns my data?

Accepted Answer

You do. Cancel anytime and we delete everything within 90 days. Until then it's preserved so you can reactivate without re-doing setup. Export your data anytime from Settings → Data export.

Question 28

Is this GDPR compliant?

Accepted Answer

Yes. We operate from the EU, your data lives in EU data centers, and we honour GDPR rights (access, rectification, erasure, portability). See /privacy for the full policy.

Question 29

Do you offer enterprise plans?

Accepted Answer

For networks running more than 5 bots, needing custom SLAs, or dedicated infrastructure: email sales@0xlists.com. We respond within one business day.

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